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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q19-Q24):

NEW QUESTION # 19
WebRTC phones require all hardware and software to be properly installed.

• A. False
• B. True

Answer: B
NEW QUESTION # 20
Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: B
NEW QUESTION # 21
Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.
Which of the following views can help Eva identify such issues?

• A. Agents Wrap-Up Interval Detail
• B. Agents Interactions Detail
• C. Agents Evaluation Detail
• D. Agents Schedule Detail

Answer: B
NEW QUESTION # 22
Alerts that have been read are not included in the alert count, even if they are still active.

• A. False
• B. True

Answer: B
NEW QUESTION # 23
Your customizations in the interaction view remain in effect even if you leave the view and return to it later.

• A. False
• B. True

Answer: B
NEW QUESTION # 24
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