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Salesforce CRT-251 Exam Syllabus Topics:

Topic	Details
Topic 1	Explain The Best Practices For Managing Lead Data Quality Identify Use Cases And Design Considerations For Social Accounts And Contacts
Topic 2	Given A Scenario, Determine When It Is Appropriate To Include Custom Application Development Or A Third-Party Application
Topic 3	Explain The Capabilities, Use Cases And Design Considerations Of Salesforce Mobile Applications Pertinent To The Sales Process
Topic 4	Given A Scenario, Analyze Customer Requirements To Determine An Appropriate Solution Design Considering Capabilities, Limitations, And Design Trade-Offs
Topic 5	Given A Scenario, Determine Appropriate Sales Deployment Considerations Given A Scenario, Measure The Success Of A Sales Cloud Implementation Project
Topic 6	Describe The Implementation Considerations Of Multi-Currency On Reports And Dashboards Explain The Use Cases And Considerations For Integrations Common To Sales Cloud Implementations
Topic 7	Explain The Methods For Populating And Maintaining Account And Contact Data Using Data Enrichment Tools Given A Set Of Requirements, Determine How To Support Different Sales Process Scenarios
Topic 8	Explain How Marketing Capabilities Support The Sales Process Given A Scenario, Recommend Appropriate Methods For Lead Scoring And Criteria For Lead Qualification
Topic 9	Given A Scenario, Identify An Appropriate Approach When Designing The Lead Conversion Process Describe The Implementation Considerations When Designing A Sales Process
Topic 10	Given A Set Of Desired Metrics, Determine The Appropriate Report, Dashboard Or Reporting Snapshot Solution
Topic 11	Given A Scenario, Identify The Appropriate Mobile Solution To Improve Sales Productivity Explain The Use Cases And Best Practices For Using Content Vs. Salesforce Files In The Sales Process
Topic 12	Explain The Use Cases And Considerations For Data Migration In Sales Cloud Given A Scenario, Analyze The Implications And Design Considerations Of Large Data And Transaction Volumes
Topic 13	Explain The Factors That Influence Sales Metrics, Kpis And Business Challenges Explain Common Sales Processes And Key Considerations
Topic 14	Given A Scenario, Determine How To Facilitate A Successful Consulting Engagement (Plan, Gather Requirements, Design, Build, Test, And Document)
Topic 15	Explain The Capabilities And Use Cases For Enterprise Territory Management Explain The Capabilities, Use Cases And Design Considerations When Implementing Orders

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q202-Q207):

NEW QUESTION # 202
Cloud Kicks recently completed the implementation of a new Sales Cloud solution. The stakeholder committee believes that sales user adoption is best measured by opportunities generated by the sales representatives. What can the Consultant recommend to measure sales user adoption?

• A. Enable sales teams and run an opportunity report with teams to see how many Opportunities have team member on them
• B. Create a trend report to determine if there is an increase in deals closed.
• C. Refer back to the project plan to see if the goals were met
• D. Provide a report of user logins to show the increase in user adoption

Answer: D
NEW QUESTION # 203
Cloud Kicks frequently has multiple sales representatives that collaborate on an Opportunity and needs Salesforce to allocate credit to each sales representative in order to track against a sales quota.
Which Salesforce feature satisfies this requirement?

• A. Opportunity Splits
• B. Public Groups
• C. Account Teams
• D. Opportunity Teams

Answer: A
NEW QUESTION # 204
The sales management team of Universal Containers has noticed that opportunities are taking longer to close.
Historically, it has taken 30 days for a new opportunity to be moved to closed/won. Recently, this time period has increased to 45 days.
Which two reporting tools can the sales management team leverage to help determine the cause? (Choose two.)

• A. Dashboard of month-over-month trend of lead conversions
• B. Report on the discount approval time for quotes
• C. Report on campaign return on investment (ROI)
• D. Dashboard of opportunity stage duration

Answer: B,D
NEW QUESTION # 205
The marketing team is using a separate platform for managing prospects and wants to hand off qualified prospects to the sales team.
How should the consultant meet this requirement?

• A. Create a report of Salesforce leads and compare it with marketing data on a regular basis.
• B. Create Salesforce users for the marketing team so they can enter leads directly Into Salesforre.
• C. Recommend an integration with the marketing platform that creates leads in Salesforce,
• D. Recommend an integration with the marketing platform to Salesforce that generates tasks with lead information.

Answer: B
NEW QUESTION # 206
Universal Containers has enables Advanced Currency Management.
How is the converted amount data reported on a report that spans time periods when the exchange rate was different?

• A. Converted amounts are based on the historical exchange rate associated with the close date.
• B. Converted amounts are based on exchange rates that use the current entry.
• C. Converted amounts are based on the exchange rates entered in the opportunity.
• D. Converted amounts are based onexchange rates that use the oldest entry.

Answer: A
NEW QUESTION # 207
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