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Service-Cloud-Consultant Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Salesforce Service-Cloud-Consultant exam dumps will include the following topics:

• Contact Center Analytics 5%
• Interaction Channels 9%
• Industry Knowledge 22%
• Implementation Strategies 19%
• Knowledge Channels 9%
• Integration and Data Management 6%
• Service Cloud Solution Design 19%

What is the duration of the Service-Cloud-Consultant Exam

• Number of Questions: 60
• Passing Score: 67%
• Length of Examination: 105 minutes
• Format: Multiple choices, multiple answers

Who should take the Service-Cloud-Consultant exam

The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Service Cloud Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam then he should take this exam. >> Service-Cloud-Consultant Latest Braindumps Ppt <<

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Salesforce Certified Service cloud consultant Sample Questions (Q40-Q45):

NEW QUESTION # 40
Cloud Kicks has implemented a review process for all new knowledge articles. Each article must be reviewed and approved by a subject matter expert before becoming available to users.
Which step is necessary to make articles visible in all the selected channels?

• A. The Approval Process will automatically Publish.
• B. Approve articles from the Knowledge approval page to Publish.
• C. Set the final approval action to "Lock the record for editing".
• D. Agents must click Publish after the Approval Process.

Answer: D
NEW QUESTION # 41
What are three best practices that should be used when deploying Salesforce functionality to production? Choose 3 answers

• A. Select a window of time when users will NOT be making changes to the organization.
• B. Ensure that at least 60% of the code is covered by unit tests before deploying to production.
• C. Ensure all users refrain from logging into production for an entire day prior to deployment.
• D. Migrate a test deployment to a staging environment for a smoother real-life experience.
• E. Plan and communicate the deployment to all users of the organization in advance.

Answer: A,D,E
NEW QUESTION # 42
At Universal Containers, a support agent dedicated to one customer regularly handles complex
integration-related cases. In these cases, the agent collaborates with Universal Containers product development
team and the client's system integration. What would the consultant recommend to expedite the handling of
these cases?

• A. Create a related child case and assign the child case to the product development team.
• B. Create a private Chatter group with customers and invite key individuals to join the group.
• C. Build a repository of Knowledge articles related to integration and share it with the customer.
• D. Enable Chatter case feed and add product development team members to the case team.

Answer: B
NEW QUESTION # 43
Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case
processing from Tier l and know how far Tier l had progressed in troubleshooting?

• A. Path for Cases
• B. Lightning Flow Component
• C. Lightning Guided Engagement
• D. Service Console Macros

Answer: C
NEW QUESTION # 44
Universal Containers is changing their case management system to Salesforce. All active accounts, contacts,
open cases, and closed cases for the past five years must be migrated to Salesforce for go-live.
Which approach should the Consultant use for data migration?

• A. Plan, Prepare, Validate, Execute, Text
• B. Prepare, Plan, Validate, Execute, Text
• C. Prepare, Plan, Text, Execute, Validate
• D. Plan, Prepare, Test, Execute, Validate

Answer: D
NEW QUESTION # 45
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