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NEW QUESTION 24 How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?

• A. 24 hours
• B. 60 minutes
• C. 240 minutes
• D. 120 minutes

Answer: D   NEW QUESTION 25 In which two ways are chats transferred? (Choose two.)

• A. Chats can be transferred to departments directly.
• B. Agents can transfer the chat activities based on the Maximum Task limit setting.
• C. Only open chat activities in which the customer has not left the chat session can be transferred.
• D. Agents have unlimited transfers of chat activity.
• E. Only one chat activity can be transferred at a time.

Answer: A,C Explanation: In Cisco's Unified Contact Center Enterprise (UCCE), chat activities can be transferred in two ways: A. Only open chat activities in which the customer has not left the chat session can be transferred: If the customer has left the chat session before the transfer, it cannot be transferred. 1. Chats can be transferred to departments directly: Chat activities can be transferred to different departments based on the customer's needs or the agent's ability to handle the inquiry. It's also important to note that the ability to transfer chats and the number of transfers that can be made may be limited by the specific configuration of the UCCE system.   NEW QUESTION 26 What is the limit of concurrent agents per application server?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: C   NEW QUESTION 27 What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

• A. Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.
• B. Understand the customer's intent for the flow of emails and chats.
• C. Collect all ECE services logs.
• D. Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.
• E. Upgrade to the latest Engineer Special.
• F. Restart the ECE servers.
• G. Know the ECE version and Engineer Specials installed.

Answer: A,B,C,G Explanation: Before starting to troubleshoot ECE issues, it is important to know the ECE version and Engineer Specials installed, collect all ECE services logs, understand the Deployment Model, the call-flow, the messaging flow, and the configuration, and understand the customer's intent for the flow of emails and chats. Restarting the ECE servers and upgrading to the latest Engineer Special may be necessary in some cases, but are not always the best practices.   NEW QUESTION 28 Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)

• A. call manager
• B. CTI server
• C. ICM router, logger, admin workstation
• D. customer voice portal
• E. social miner

Answer: B,C   NEW QUESTION 29 ...... DOWNLOAD the newest PrepAwayPDF 500-445 PDF dumps from Cloud Storage for free: https://drive.google.com/open?id=1qPvhXVS2ikyZPKDjLCS6emIWrez8j2uF