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Cisco Customer Success Manager Sample Questions (Q106-Q111):

NEW QUESTION # 106
Refer to the exhibit.

The graph shows a customer with n software product and highlights the number of paid-for licenses (shown with the orange tine) and the number of users actively using the product (shown with the blue line).
Which statement about the customer is true?

• A. The customer has a high probability to renew and will include an expanded opportunity.
• B. The customers usage has seen a recent decline and the chance of them churning will be higher.
• C. The customer has increased usage, which shows a strong indicator of renewal.
• D. The customer's usage is too low to correctly measure the chance of their retention.

Answer: D
NEW QUESTION # 107
From a Customer Success perspective, why should the customer's health be monitored?

• A. to identify unused licenses so they can be addressed via a service improvement plan
• B. to give the customer valuable insight so they can automatically renew critical services on time
• C. to directly enable renewals
• D. to provide the opportunity to address any changes in the customer's experience around the solution

Answer: B
NEW QUESTION # 108
Which definition of customer success is true?

• A. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
• B. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
• C. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.
• D. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.

Answer: B Explanation:
Explanation/Reference: https://www.gainsight.com/guides/the-essential-guide-to-customer-success/
NEW QUESTION # 109
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company's success? (Choose two.)

• A. credibility
• B. cost efficiency
• C. time to market
• D. sustainability
• E. business growth

Answer: A,B
NEW QUESTION # 110
Which statement describes an end user adoption barrier?

• A. The budget is insufficient to implement the solution for a new branch of the business.
• B. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
• C. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.
• D. There are insufficient licenses for additional staff from a newly acquired company to use the solution.

Answer: C
NEW QUESTION # 111
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